Frequently Asked Questions

1. How long does shipping take?

Most in-stock items such as Name Trains are shipped within 1-2 business days of the order. If you choose First Class Mail, then it takes an additional 4-5 business days to arrive to most places in US. First Class Mail to Canada takes 7-12 business days. International destinations, please add another 7 business days.

If you choose Priority Mail, the it takes 2-3 business days to arrive to most destinations in US. For Canada, Priority Mail takes 5-7 business days. Other international destinations may take an extra 7 business days.

Personalized items such as personalized stools, chairs, coat racks, name puzzles, etc. are made to order. They may take anywhere between 4-6 weeks to order. After that, shipping times are the same.

Please note that business days does not include weekends.