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Return & Refund Policy

At Alphabet Trains & Toys, our mission is to ensure your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations, and we're here to make the return process as easy and customer-centric as possible. Please read our return policy below for details on returning specific product categories:

Alphabet Name Trains:

  • Can be returned within 60 days of purchase for any reason.
  • We will pay for return shipping.
  • Contact us for a return label.

Carpets and Rugs:

  • Can be returned within 15 days of delivery.
  • The buyer is responsible for return shipping.
  • A 15% restocking fee applies to all returned items.

TAG Toys Montessori Toys:

  • Can be returned within 30 days of delivery.
  • We will pay for return shipping, but a 15% restocking fee applies.

Furniture Items:

  • All furniture items can be returned within 30 days of purchase.
  • The buyer pays for return shipping.
  • A 15% restocking fee applies.

Personalized Items:

No returns on personalized items, including Name Stools, Personalized Rocking Chairs, Personalized Coat Racks, Personalized Storybooks, etc.

All Other Items:

  • Can be returned within 60 days of purchase for any reason.
  • Email us for a return shipping label.

International Orders:

  • We regret that we cannot refund shipping charges for international orders.
  • Return shipment costs for international orders are the responsibility of the customer.

Refund Process:

Once you return the merchandise to us, we will process your refund to your credit card within 2-3 business days (excluding Saturdays and Sundays).

Our goal is to ensure your shopping experience is enjoyable and worry-free. If you have any questions or need further assistance regarding returns, please don't hesitate to contact our customer support.

Thank you for choosing Alphabet Trains & Toys, where customer satisfaction is our priority.

 

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