At Alphabet Trains & Toys, our mission is to ensure your complete satisfaction with every purchase. We understand that sometimes items may not meet your expectations, and we're here to make the return process as easy and customer-centric as possible. Please read our return policy below for details on returning specific product categories:
No returns on personalized items, including Name Stools, Personalized Rocking Chairs, Personalized Coat Racks, Personalized Storybooks, etc.
Once you return the merchandise to us, we will process your refund to your credit card within 2-3 business days (excluding Saturdays and Sundays).
Our goal is to ensure your shopping experience is enjoyable and worry-free. If you have any questions or need further assistance regarding returns, please don't hesitate to contact our customer support.
Thank you for choosing Alphabet Trains & Toys, where customer satisfaction is our priority.